FAQ

Promo codes cannot be applied to previous orders. We will not make price adjustments to orders placed before or after a sale event.

Discounts and promo codes are not valid on gift cards or last call items.

Promo codes cannot be combined.

We offer free ground shipping for all orders that are shipping within the United States. International shipments are not eligible for free shipping.

No. We do not price-match.

We accept all major credit card and PayPal payments.

You will be charged once your order is placed.

Once an order is placed, we cannot add or remove items. If you would like to add an item to your order, you must place a new order. As we cannot remove items from orders, you will need to please wait for your order to arrive and initiate a return for the unwanted item(s).

Please email your cancellation request to sales@rosellitrading.com within one hour of placing your order. Please note cancellations are not guaranteed and may not be honored.

In the event that your order is unable to be cancelled, you will need to initiate a return once you have received your order.

We offer free ground shipping to all 50 states including Alaska and Hawaii. Expedited shipping is calculated by our carrier in the checkout process.

International orders are not eligible for free shipping. Additionally, all international shipments are subject to customs duties/taxes which are NOT included in the shipping rate calculated at checkout. The recipient is responsible for any customs fees which will be collected by the shipping carrier upon delivery.

For large international orders, additional shipping fees may apply based on order volume and will be invoiced separately to the client.

We offer no-risk returns and exchanges within 30 days from the date of delivery. Once you submit your return using our online portal, you will receive a prepaid return label to send the items back free of charge.

Gift cards and items marked as final sale are not eligible for return or exchange.

Please click here to process your return or exchange. To initiate the process, you will need to enter your 5-digit order number and the shipping zip code.

Please allow 10 - 15 business days for your return to be processed. You will receive an email notification once the return has been completed. Once complete, please allow an additional three to five business days for the refunded amount to appear in your account.

We cannot provide refunds for items unless the items were purchased directly on Rosellitrading.com

Please email your gift message request to sales@rosellitrading.com within one hour of placing your order. Please note that these requests are not guaranteed and may not be honored.

Our bath and bath accessories should never be put in the dishwasher. The best way to clean your bath accessories is to simply wipe them down with a damp cloth. Avoid anything with too much texture that can scratch the surface of the accessories. For a deeper clean simply run them under warm water with a little bit of soap, making sure to avoid harsh chemicals. Once clean, make sure to dry them completely. Especially items made from wood or metal.

Our pillows and throws should be spot cleaned only with a water dampened soft cloth and mild detergent.

Our gift cards are digital only and will be delivered to the buyer immediately after purchase with instructions on how to redeem the gift card amount at checkout. The buyer will need to either forward this email to the recipient or print it out if they would like to gift this in-person.

No. Gift cards are not refundable and will not be eligible for return or exchange.

Please email sales@rosellitrading.com to check your gift card balance. Please use the subject line ‘Gift Card Balance Request’ and provide the gift card number(s) within the email.